shipping & returns
to honour our slowly made mindset and small scale production it may take up to 12 working days for order to be made and/or processed before being mailed out. we know you're excited to receive your order, but how good is it that you're doing your part to better this world by supporting slow fashion made by humans who are happy, being paid above fair wages + not being forced to overwork. & don't worry, we'll be sure to keep you updated on your order along the way.
one of the many beautiful things about bali is the commitment the local communities have to their culture. this means that there are many, many religious holidays throughout the year that can sometimes cause delays with production. the beautiful aspects of this culture are present within all balm wears pieces that are made here & we love and appreciate that very much. however, it does mean things take a little longer to make on occasion but we will always notify you if extra delays occur.
because we are a (very) small and new business, we are still learning the best ways to get you your balm wears pieces. we want to make sure our goods are accessible for everyone, everywhere so we're keeping shipping costs for our customers as low as we can. all balm wears pieces are currently shipped out of bali, indonesia.
*please note, during international customs process duty fees could potentially be charged on your parcel. balm wears is not responsible for any of these additional duties and fees invoked during the processing and shipment of your order. unfortunately we do not accept returns on products if you decide not to pay the taxes & fees upon arrival. please contact your local customs office if you would like more information regarding taxes and duties in your country.
shipping will be between $15 - $40 depending on items/destination.
orders above $275 usd will receive free express shipping (thanks for the extra support - we appreciate you xx).
our shipments are also sent out only twice a week to reduce carbon emissions rather than shipping pieces daily. we'll be sure to keep you in the loop on when you should expect to receive your slowly made wearable goods.
(balm wears is owned & operated by PT UGLY DUCKLING GROUP Indonesia)
returns & exchanges
balm wears does not offer a refund on any merchandise unless the item has been deemed faulty. we happily accept exchanges for an online store credit on unworn pieces within 10 days of the merchandise being delivered. please reach out to us at directly at firstname.lastname@example.org if you would like to process an exchange for a new size or a store credit and we will provide you with a return address. customers will be responsible for shipping/handling charges to return the the item(s) back to us.
*all earrings are final sale for sanitary reasons