Privacy policy

Privacy Policy

1. Overview

Balm Wears LLC (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This policy outlines how we collect, use, and share your data when you visit or make a purchase from our website.

2. Information We Collect

When you shop or sign up for communications on our site, we collect the following types of personal information:

  • Order and Account Information: name, billing/shipping address, email address, phone number, and payment details (processed securely via Shopify).

  • Email Marketing Signup: if you subscribe, we collect your email address and may collect behavioral data (like clicks or opens) via Klaviyo.

  • Device Information: IP address, browser type, and cookies through Shopify to help with site performance and analytics.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding your order

  • Send email updates, offers, and brand news (only if you’ve opted in)

  • Improve our website experience

All marketing emails are managed through Klaviyo, and you may unsubscribe at any time using the link in the footer of any marketing email.

4. Sharing Your Information

We do not sell or rent your personal data.

We only share your information with:

  • Shopify, for order processing and store operations

  • Klaviyo, for email marketing (if opted in)

  • Third-party logistics or delivery services, as needed to fulfill your order

5. Your Rights

You can request to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Withdraw consent or unsubscribe from marketing

  • Have your data deleted (subject to legal and operational needs)

To make a request, please contact us at info@balmwears.com.

6. Data Retention

We retain your personal data for as long as necessary to fulfill your order and comply with legal obligations.

7. Cookies

We use cookies to improve site functionality and provide a smoother shopping experience. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

info@balmwears.com
BALM WEARS LLC
30N Gould Street, Suite R
Sheridan, Wyoming 82801
USA